Refund & Return Policy

Last updated: 2026

At Izzy Cappado, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which returns, refunds, and exchanges are accepted for purchases made through our website.

1. Eligibility for Returns

Due to the nature of food products, we do not accept returns of opened, used, or partially consumed items.

Returns may be accepted only if:

• The product was received damaged or defective
• The wrong item was shipped
• The product arrived in a condition that makes it unusable

All return requests must be submitted within 7 days of delivery.

2. Non-Returnable Items

The following items are non-returnable:

• Opened or used food products
• Products damaged due to improper storage or handling after delivery
• Items marked as final sale

3. How to Request a Return

To request a return or refund, please contact us through our website contact form within the eligible timeframe. Please include your order number, a brief explanation of the issue, and photos of the product if applicable.

4. Refund Process

Once your request is reviewed and approved, we will process your refund to the original payment method.

Refunds may take 5–10 business days to appear on your account, depending on your payment provider.

5. Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part or a damaged or defective product.

If a return is approved, we may provide instructions regarding return shipping. Customers are responsible for return shipping costs unless otherwise stated.

6. Exchanges

We do not offer direct exchanges. If eligible, refunds will be issued, and a new order may be placed.

7. Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and product.

We are not responsible for packages marked as delivered by the carrier but reported as lost. In such cases, customers must contact the shipping provider directly.

8. International Orders

For international orders, customers are responsible for any customs duties, taxes, or fees. Refunds will not be issued for orders refused due to customs or import regulations.

9. Policy Changes

We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us through our website contact form.