Shipping Policy

Last updated: 2026

This Shipping Policy explains how orders placed on the Izzy Cappado website are processed, shipped, and delivered.

1. Shipping Destinations

We currently ship to the United States. International shipping may be available for selected products and destinations and will be clearly indicated at checkout.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods and Delivery Time

Estimated delivery times are provided at checkout and may vary based on location, shipping method, and carrier availability.

Delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on order value, weight, and delivery location. Any applicable taxes or fees will be displayed before order confirmation.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

6. Delays and Carrier Issues

Izzy Cappado is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

7. Incorrect Address

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

8. Lost or Stolen Packages

If a package is marked as delivered by the carrier but is reported as lost or stolen, we are not responsible for replacement or refund. Customers must contact the carrier directly to file a claim.

9. International Shipping

For international shipments, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. Orders refused due to customs or import regulations are not eligible for refund.

10. Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and product so we can assist you.

11. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page.

12. Contact Us

If you have any questions about shipping or delivery, please contact us through our website contact form.